The project is divided by theme into five different work packages with leaders from different organisations.

1)  Preventing social exclusion with usable, accessible and engaging digital services;

2) Promoting organisations’ and professionals’ new service and work culture;

3) Tackling the challenges of digitalisation in a multicultural society;

4)  Enhancing the inclusion of older people in the digital service culture; and

5) Supporting socially marginalised groups with the use of digitalised public services.