The number of electronic services is increasing rapidly in Finland. As the new digital services support self-management, clients are expected to take a more skilled and active role while organisations and professionals have to learn a new service culture. There is a risk that new electronic services will increase social exclusion if the service culture fails to take vulnerable groups, such as older people, migrants and substance abusers, into consideration.

This project has three aims:

In addition to high-quality scientific publications, the DigiIN project seeks to create practical solutions in cooperation with actors in the field and make information more accessible to decision-makers and interested parties.

DigiIN consortium
The work package leaders and subproject leader Sonja Iltanen (Age Institute), Anne Kouvonen (University of Helsinki), Teemu Rantanen (Laurea University of Applied Sciences), Sakari Taipale (University of Jyväskylä), Piritta Rautavuori (THL), Tarja Heponiemi (THL), Sari Kujala (Aalto University)