The number of electronic services is increasing rapidly in Finland. As the new digital services support self-management, clients are expected to take a more skilled and active role while organisations and professionals have to learn a new service culture. There is a risk that new electronic services will increase social exclusion if the service culture fails to take vulnerable groups, such as older people, migrants and substance abusers, into consideration.

This project has three aims:

• A reform of the service culture in the social and healthcare sector
• Guaranteeing better electronic services for everyone
• Preventing the marginalisation of people who are most vulnerable

In addition to high-quality scientific publications, the DigiIN project seeks to create practical solutions in cooperation with actors in the field and make information more accessible to decision-makers and interested parties.